Our Guarantee assures that when you make a reservation with Florida Shuttle and encounter any problem with your booking, we will do everything possible to make it right and keep you informed. If any severe weather or other Act of God delays our service area or interrupts your reservation, we will waive all cancellation fees and process a full refund. Providing transportation to the traveling public is a privilege that we have been serving for many years. In our experience, we have come to realize that occasionally, things do go wrong. Delays do happen and in most cases, they are beyond our control. We will offer our customers a 100% refund if your trip is cancelled by us or not provided due to things beyond our control.
Important transportation note: Please note that Florida Shuttle is a booking engine enterprise. The actual transportation services are provided by third party companies we do business with.
Payment is due when the reservation is made. We gladly accept Visa, MasterCard, Discover and American Express. We do not accept cash or checks. Payments are not accepted at any station location or on-board any shuttle. For safety and security, payment is only accepted by telephone or online.
Discounted Travel Policy
Travel purchased using a promotion code are 100% Non-Cancellable, Non-Changeable and Non-Refundable.
In the event that the National Weather Service issues a Tropical Storm Warning / Watch or a Hurricane Warning / Watch, customers with a confirmed reservation may make a one-time change to another date without penalty or charge. In order to make a change, an e-mail to email@example.com with your confirmation number and the date you are requesting to change to. This policy will ONLY be in effect when such event occurs.
Private Shuttle Cancellation Policy
(b) Private Shuttle Cancellation Policy. Cancellations of private shuttles are refunded minus a 10% cancellation fee as long as the cancellation is done at least with 48 hrs in advance or sooner prior to travel date. Cancellation must be in the form of writing in an email to: firstname.lastname@example.org IMPORTANT NOTE: If cancellation is done less than 48 hrs in advance, your reservation will not be eligible for a any type of refund; 100% non-refundable. If you would like to reinstate your reservation there will be a $10 reinstatement fee per person.
Please NOTE: It is considered a last minute reservation if you book your private shuttle service within a time frame of 0-7 days of travel date. Therefore not eligible for refund under any circumstances.
Travel Change/Corrections Policy
ALERT: Changes of travel within less than 48 hours of departure, under any circumstance is 100% Non-Changeable and Non-Refundable. In case of an emergency, please send an email and it will be taken into consideration. Please Note: Changes will not be accepted via telephone!
Customers who have a confirmed reservation made through our web site or by telephone is entitled to make changes to their travel plans at a fee of $10.00 per person plus any additional fare changes. All travel changes MUST be completed through our Reservations Department at the following email:email@example.com
* Please provide your Transaction ID (Confirmation Number) when submitting a request for changes.
* Travel purchased using a promotion code is 100% Non-Cancellable, Non-Changeable and Non-Refundable.
This includes our “Last Minute Specials” as well.
It is the customers responsibility to read the Terms and Conditions BEFORE placing a reservation. All information entered into the reservation form is the customer's responsibility to be accurate. Refunds will not be issued for unused travel under any circumstances. Refunds will not be issued for duplicate reservations or customer entry errors. Once the Submit Button is clicked, all sales are final. NOTE: There is a 30 day time frame after travel date in order to request or dispute a refund. After said 30 days have past there will be no eligibility for refunds under any circumstances.
NOTE: It will be considered a no show "none refundable" if customers: Flight is delayed and cannot make it on time specified previously on reservation, delayed because held back in customs. Changes that are made within a 24 hour period of travel date and time are not guaranteed and subject to availability; in case change cannot be made, refund will not be issued. Our itineraries are set according to the advanced reservations that are made, therefore Florida Shuttle Express is not liable for delays from the customers side. No refund will be provided in any of these cases!
If you attempt a charge back because you did not qualify for a refund, please note our procedure. We will respond to such charge backs immediately. We then depending upon the dollar amount can/will file charges of credit card fraud with the County Sheriff (Please note that the dollar threshold in Florida is very low to become a felony). You can also be subject to civil penalties of up to 3 times the amount of booking or a minimum of $200.00, plus court cost and legal fees. We also may send your information to our associations and other transportation companies impeding your ability to get transfers in the future within the State of Florida. Florida Shuttle Express as well as other transportation companies have zero tolerance for credit card fraud and work together to combat it.
We are pleased to offer promotion codes. All promo codes must be entered correctly as indicated on the Fare Specials page of our website. No Promo Codes are accepted for telephone reservations. Incorrectly entered promo codes that do not automatically calculate the discounted fare will not be eligible for refunds after the reservation has been submitted. Please read the instructions carefully!
Departure and Arrivals
We make every effort to pick up customers within the time requested, however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. No partial or full refunds will be given for late trips within 120 Minutes. Just like in AIR TRAVEL. There are no refunds or partial refunds for delays.
Occasionally, it may become necessary to change departure times in anticipation of travel conditions, road closures or weather conditions. Schedule changes occur to prevent lengthy delays. A schedule change is not a trip cancellation or delay, however, the schedule change can be up to 4 hours prior or 4 hours later than originally published. Full or Partial refunds are not available for schedule changes and we apologize in advance for any inconvenience it may cause.
In the event that Florida Shuttle Express or one of it's operators cancel a trip, we will make all efforts to re-accommodate passengers to the next available departure or provide for a 100% refund of the service not provided which would be total of reservation paid for. Florida Shuttle Express is not liable for extra expenses incurred or done by customer with other parties not Florida Shuttle Express. If by any reason, refund was not processed and its been more than 30 days past the incident, customer is not entitled to refund any longer. Time frame of up to 30 days will be provided for refund requests if for any reason the refund wasn't processed immediately after incident.
Prices Subject to Change
We reserve the right to change prices with no notice. Once booked, you are guaranteed your fare will not increase. Once you book your ticket, you are locked into that fare.
Right to Refuse Transportation
We reserve the right to refuse transportation to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passengers who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips.
Customers who elect to prepay the Driver Gratuity agree to the additional charge to be placed on the card. Customer's who elect to pay the Driver Gratuity in cash directly to the driver and fail to do so will be charged 20% at the time of the trip.
We reserve the right to substitute equipment based on operational need. We never guarantee a certain equipment type (i.e. Motorcoach, Mini-bus, or a Van)
Damages to Equipment: Customers will be responsible for any damage caused by their negligence.
Limitation of Liability
Neither the company, nor the service provider, shall be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary, or consequential damages or loss of profits arising out of this agreement, even if such damages. It is expressly agreed that neither the company nor the service provider shall under any circumstances be liable to any party for an amount greater than the single bus charter fee for the day in question.
Release of Liability
The Company, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents and assigns do not own or operate any equipment or Service Provider which provides, or is to provide, goods services for your trip, including, transportation companies. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that The Company shall not be responsible in any manner for the acts or failures to act, negligently, willfully or otherwise, of the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) also expressly agrees that The Company shall not be liable for any bodily injury or harm, accidents, property damage or personal loss as a result of the Transportation Services provided under the Service Contract. To the fullest extent permitted by law, and notwithstanding any other provision of this Agreement, the Chartering Party and its passengers agree, in consideration for the services provided by The Company, to indemnify and hold The Company harmless from any and all damages, injuries, claims and causes of action, of any type or kind, whether or not caused in whole or in part by the negligence of The Company, its employees, agents or representatives or the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that if any portion of the Service Contract, including the terms of the Limitation of Liability paragraph or this paragraph, is found to be void or unenforceable, the remaining portions of this Service Contract shall remain in full force and effect.
The Company and the Service Provider shall not be liable for any failure or delay in performing their obligations under the Service Contract, and neither party shall be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of The Company or the Service Provider, respectively.
The following items and activities are prohibited without the written consent of The Company: (i.) Decorations; (ii.) Alcoholic Beverages (a fee, per bus, may be required if alcoholic beverages are allowed by The Company and the Service Provider); (iii.) Smoking; (iv.) Glass containers; (v.) Golf shoes or other shoes with spikes; (vi.) Generators or non medical oxygen containers. Tap beer is not allowed on any shuttle.
NOTE: These Terms and Conditions are subject to change without written notice at any time in our sole discretion.